Support tip
For Dedicated Servers owners,
Please confirm that you offer your server's primary IP address and/or hostname when you submit your ticket.
For Shared/Reseller Hosting owners,
Please confirm that you offer your domain name when you submit your ticket.
It is good practice to include as much details as necessary for them to copy your issue. For example, for email server login issues, to include the login /password for them to run their tests.
Tickets are answered by priority, and by the order in which they are received. While they aim to respond as promptly as possible, however it may take 1-2 hours to reply during unusually busy periods.
http://www.assortedinternet.com/
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